IT Support Engineer with 5+ years of experience providing L1/L2 support, endpoint management, Active Directory, Microsoft Intune, ServiceNow, networking and infrastructure support.
I am an IT Support Specialist based in Duisburg, Germany, with more than five years of experience supporting enterprise users, maintaining IT infrastructure, and solving complex technical issues.
My expertise includes Active Directory, Microsoft Intune, SCCM, ServiceNow, Windows administration, hardware deployment, network troubleshooting, remote support and endpoint management.
I enjoy helping users, optimising IT environments, and continuously learning new technologies.
Duisburg, Germany
English • German
5+ Years
Class B
TCP/IP, DNS, DHCP, VPN, Switches, Routers
Active Directory, Azure AD, Intune, SCCM
ServiceNow, Jira, L1/L2 Support, Remote Support
Windows 10/11, Windows Server, Linux
VMware ESXi
Dell, HP, Lenovo, Printers, Asset Management
University of Engineering & Technology, Lahore
2015 – 2019